1Seller and scope
The seller is the publisher identified in the Legal Notice (contact: [email protected]). These terms apply to all distance sales to consumers made through globalsilentwalks.com. By placing an order you confirm that you have read and accepted them.
2Products
The shop offers travel accessories and the GlobalSilentWalks collection (sweatshirt, trousers, cap). GSW collection items are made to order from our standard designs. Photos are illustrative; where a product image is a provisional mock-up, colours and details may differ slightly from the final item.
3Prices
Prices are in euros, include applicable VAT and shipping, and are those displayed when you place the order. We may change prices at any time; the price shown at checkout applies. Duties, taxes or customs fees charged by a destination country outside the EU, if any, are the buyer’s responsibility.
4Ordering
Choose your items and options (size, colour), review your cart, enter your delivery details and pay. The contract is formed when payment is accepted and we send you an email confirmation. We may cancel and refund an order in case of obvious pricing error, stock or production issue, or suspected fraud.
5Payment
Payment is processed by Stripe Payments Europe, Ltd. (cards and other methods shown at checkout, with strong customer authentication where required). We never see or store your card number. You are charged when the order is confirmed.
6Delivery
We ship to France and worldwide to the address you give. Estimated delivery is 7 to 14 days after the order for accessories and 10 to 18 days for made-to-order GSW items; these are estimates, not guaranteed dates. A tracking number is emailed when your parcel ships. Risk of loss passes to you on delivery. Check the parcel on arrival and tell us within 7 days of any damage or missing item, with photos.
7Right of withdrawal (14 days)
As a consumer in the EU you may withdraw from your purchase without giving a reason within 14 days of receiving the goods. To do so, send a clear statement to [email protected] (you may use the model form below), then return the items within 14 days of that statement. We refund all payments, including standard shipping, within 14 days of receiving your withdrawal, using the original payment method, and may wait until we receive the goods or proof of return.
Items must be returned unused and in their original condition; you are liable for any loss of value from handling beyond what is needed to check them. Unless we say otherwise in writing, the direct cost of returning goods for a change of mind is borne by you. Our made-to-order GSW items are standard designs and are not personalised for you, so the right of withdrawal applies to them too.
Model withdrawal form — “To [email protected]: I hereby withdraw from my contract for the following goods: [item] — ordered on [date] / received on [date] — [name, address] — [date].”
830-day returns and exchanges
Beyond your legal right, you have 30 days after delivery to contact us if an item does not suit you or arrives damaged, defective or different from your order. We will offer an exchange, a re-shipment or a refund. For defective, damaged or wrong items we bear the return costs.
9Legal guarantees
Whatever the above, we remain bound by the legal guarantee of conformity (two years from delivery for new goods under French and EU law) and the guarantee against hidden defects. If an item is not in conformity you can ask for repair or replacement, or, failing that, a price reduction or refund. These rights apply without cost to you.
10Customer service and complaints
For any question or complaint, write to [email protected] with your order number. We reply as quickly as possible and aim to resolve disputes amicably.
11Consumer mediation
If we cannot resolve a dispute, you may use, free of charge, a consumer mediator: . If no mediator is named here, ask us at [email protected] and we will give you the details. Consumers in the EU may also bring their claim before the courts of their country of residence.
12Personal data
We process your data to handle your order, as described in the Privacy Policy. Delivery details are shared with our fulfilment and carrier partners only to produce and deliver your parcel.
13Force majeure and changes
We are not liable for delay or failure caused by events beyond our reasonable control (strikes, carrier disruption, natural events, customs holds). The terms in force on the date of your order apply to it. Governing law: French law, without depriving you of your consumer protections.